Strategic Business Plan

OUR MISSION

To provide the Northern Kentucky region with reliable and efficient wastewater and storm water services that protect public health, property and the environment while supporting the economic vitality of our community.

OUR CORE VALUES

Safety | We make the safety of our staff and community our highest priority.
Environmental Leadership | We protect public waterways for today and tomorrow.
Trust | We work with integrity and transparency, and we welcome accountability.
Quality Service | We strive to meet the needs of everyone we serve.
Innovation | We use technology and data to maximize impact and minimize cost.

OUR GOALS

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Stakeholder Engagement

Engage stakeholders to understand the needs of our community and create a shared vision for our role in meeting those needs.

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Operational Efficiency

Optimize efficiency through continuous process improvements and strategic asset management.

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Fiscal Responsibility

Effectively manage the financial resources needed to carry our our mission today and into the future.

People


Workforce Empowerment

Cultivate a productive workforce that is empowered, equipped and encouraged to serve our community with pride.

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Environmental Leadership

Protect Northern Kentucky's waterways through innovation, education and collaboration.