SD1 Customer Portal

Welcome to SD1 's New Customer Portal

Manage your account, pay bills, and view history

As a reminder, customers previously registered on our old portal will need to the use the link below to receive a temporary password to transition to our new portal. Passwords and security questions from the old portal are not valid on our new portal.

First Time User /
Register Account 

Did you receive your first bill? Register here to create a new account.

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Existing User

** If you previously had an SD1 portal account (via Paymentus) please click here to set your new portal password. 

If you have already registered on our new portal, click here to log in to your account.

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Make a One-Time Payment

Click here to make a one-time payment. Pay your bill in 3 easy steps without registering. All you need is your account number from your paper bill.

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Account Number / Balance Lookup

Have your account number and balance emailed to you.

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Hours of Operation
8 a.m.-4:30 p.m. - Monday through Friday

Emails to are only monitored during business hours. If you are experiencing an emergency such as a basement backup, flooding, sinkhole or odor, please call 859-578-7450, Option 1 at any time.

Use the Contact Us Form to submit your questions and comments to SD1