How do I submit a complaint?

Please complete our online contact form or call Customer Care to tell us about your complaint. We will receive your information and get back to you as soon as possible. 

Note: If you are experiencing an emergency such as a basement backup, flooding, sinkhole or odor, please call 859-578-7450, Option 1 at any time.

Show All Answers

1. How do I sign up for paperless billing?
2. How do I change my mailing address?
3. How do I reset my Paymentus password?
4. Why is there a convenience fee for credit/debit payments?
5. What are my payment options?
6. What is my SD1 account number?
7. How do I submit a complaint?
8. How do I dispute a charge or request a reconsideration of a sanitary or stormwater service policy?
9. How do I sign up for auto withdrawal?
10. How do I pay my bill without a convenience fee?