Storm Water Customers

Account Number and Balance

Backup Assistance Program

SD1’s Backup Assistance Program is designed to provide financial relief to property owners dealing with wet-weather sewer backups in their homes or businesses.

GIS Maps/Line Locate

SD1 utilizes ESRI GIS maps to record the locations of SD1 assets, including pipes, manholes and catch basins.

New Customer Information

A one-stop shop with everything a new customer needs to know about SD1 programs and services.

Pay Bill

We know convenience is important to our customers, so SD1, in partnership with Paymentus, offers a variety of ways for customers to pay their bill.

Prepare for Heavy Rainfall

Heavy rainfall or snowmelt can cause flooding, sewer backups and drainage issues to properties and neighborhoods. SD1 takes measures to prevent this through proper maintenance of public storm water infrastructure, but property owners also can take steps to reduce the risk of damage related to excess storm water.

Rates & Fees (PDF)

View SD1's rates and fees.

Report an Emergency

Sewer emergencies may include issues such as backups, overland flooding, overflows and collapsed infrastructure. It’s important for customers to report all sewer emergencies to SD1 as soon as possible, so SD1 can investigate the cause.

Request for Final Determination

Created in 2018, Section 1400 of the SD1 Rules and Regulations provides for a formal appeal process for any aggrieved party to dispute any final decision, permit or order of SD1. This form can be used to dispute your wastewater bill or request a bill adjustment.

Start/Stop Service

To activate or cancel your storm water service, please contact SD1's Customer Care Center at (859) 578-7450.

Storm Water Boundary

SD1’s storm water boundary focuses on the urbanized areas of Northern Kentucky, which are more densely populated and contain public infrastructure such as roadways, storm systems and wastewater systems.

Storm Water Co-Permittee Partners

SD1 has taken over ownership and maintenance duties of the public storm systems in much of Northern Kentucky. State and federal regulators have issued one permit to SD1, with the more than thirty local cities and counties listed as “Co-Permittees.”

Storm Water Developers & Engineers

See information relevant to developers and engineers.

Storm Water Fee Credits (Non-residential)

Storm water credits are available for non-residential property owners who implement storm water controls that meet certain requirements.

Storm Water Rules & Regulations (PDF)

View our Storm Water Rules & Regulations.

Storm Water Service

SD1 provides storm water management services to 29 cities and unincorporated portions of three counties in Northern Kentucky. We strive to manage storm water runoff within our service area as effectively and efficiently as possible.

Understanding Your Bill

Learn about the rates and fees on your wastewater and stormwater bill.