News Flash

Posted on: May 12, 2020

SD1 Customer Assistance Program Available for those Hit Hardest by COVID-19

FORT WRIGHT, Ky. – Sanitation District No. 1 partnered last year with the Brighton Center, Inc., to offer a Customer Assistance Program that is aimed at helping those low-income/fixed-income customers who are lower-volume water users ad...

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News & Events Items
Posted on: January 24, 2019

Attention Owners/Occupants of Single Family Residences

Please Note:

The administration of the refunds discussed below, including determining the eligible participants and amounts of the refunds, are not handled by Sanitation District No. 1 (SD1). This process is being handled by a court-approved third-party ad...

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News & Events Items

News Flash

Posted on: August 3, 2020

SD1 Expands Call Center Hours

Call Center Agent

As part of its response to COVID-19, Sanitation District No. 1 has expanded its Customer Care Call Center hours to Monday-Friday, from 8 a.m. to 7:30 p.m.

Expanding the Call Center hours until 7:30 p.m. will give customers an opportunity to speak with a he...

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SD1 News Flash
Posted on: July 27, 2020

Certified Tapper Training Now Available Online

Certified Tapper Training News Flashb

SD1 has moved its Certified Tapper Training program online. Learn more about how you can become a certified tapper.

Additional Info... SD1 News Flash
Posted on: August 6, 2020

Report Highlights Customer Service Enhancements During Pandemic

Cover Report Cover News Flash

When it became apparent that the COVID-19 global pandemic would have a direct and dramatic impact on Sanitation District No. 1 work processes, staffing routines and service delivery, the message from Executive Director Adam Chaney was simple – S...

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SD1 News Flash
Posted on: July 24, 2020

New Web Tool Offers Account Number, Balance Lookup

Customer Account Lookup

Our Customer Care Center receives a lot of calls from customers just wanting to find out their account number and/or balance so they can make an online payment.

We just rolled out a new tool that makes it easy for those customers who have an email address ...

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SD1 News Flash
Posted on: July 1, 2020

Rate Changes and Winter Factor Adjustments

Bill Sample 2021

SD1 fiscal year 2021 rate changes and winter factor adjustments take effect July 1. You'll notice any changes on your August bill.

Learn more... SD1 News Flash
Posted on: March 3, 2020

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