Frequently Asked Questions

1. What is sanitation?
Answer
2. Is Sanitation District No. 1 responsible for picking up solid waste?
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3. How is my Sanitation bill calculated?
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4. How much is my bill?
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5. Do you take payments over the phone?
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6. If my water is turned off for non-payment of my bill, how do I get the water back on?
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7. What are your office hours?
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8. If I move from my home, does Sanitation District No. 1 need to be contacted?
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9. How do I contact the Water District?
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1. What is sanitation?
   Sanitation is wastewater or sewage (any water that goes down your drains in your home) that enters the sanitary sewer collection system.
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2. Is Sanitation District No. 1 responsible for picking up solid waste?
   Sanitation District No. 1 is NOT responsible for solid waste pickup. The following are numbers to the local waste collection companies:

   Rumpke
   742-2900
   
   Bavarian
   485-1767
   
   BFI
   771-4200
   
   CSI
   371-1740

   
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3. How is my Sanitation bill calculated?
   The Sanitation bill is based on household water consumption. These readings are received from all six water districts. Sanitation District No. 1 bills are prepared by using the readings received from the water districts.
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4. How much is my bill?
   Sanitation District No. 1's Account Services department can provide you with your account information if an account number or service address can be supplied.
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5. Do you take payments over the phone?
   Yes, we can accept payments over the phone using Visa, Mastercard or Discover.
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6. If my water is turned off for non-payment of my sanitation bill, how do I get the water back on?
   Once your water is turned off, paying the past due bill as well as a water district service charge is the only way to restore your service. Water district service charges vary from city to city.
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7. What are your office hours?
   Our hours of operation are Monday through Friday 8:00 a.m. to 4:30 p.m. We are closed on Saturdays and Sundays. For 24-hour emergency service, contact the Dry Creek Wastewater Treatment Plant at 859-331-6674.
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8. If I move from my home, does Sanitation District No. 1 need to be contacted?
   Sanitation District No. 1 receives customer move-out information from the water districts. If you are moving, you can contact your water district.
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9. How do I contact the Water District?
   The following are phone numbers for the water districts:

   Northern Kentucky Water District
   (859) 578-9898
   
   Florence Water
   (859) 371-5714
   
   Boone County Water
   (859) 586-6155
   
   

   
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